Northern's 170476 leaves Bridlington station working the 13.02 Scarborough to Hull service. Andy and I had travelled on this train from its starting point but it was far from straightforward. With the consultation on the closure of most ticket offices now finished the events of this afternoon's farce are worth sharing.
- Some fifteen minutes before departure Andy and I went to buy a couple of return tickets from Scarborough to Bridlington. We found the queue in the booking hall was several customers deep with one being helped to plan a complicated journey.
- All three ticket machines were out of order.
- We found the guard on the train we intended to travel on sitting in the rear cab and asked to buy a ticket. He said he could not as he did not have a mobile ticket machine. On explaining our problem and asking what we should do he shrugged his shoulders.
- We discussed our predicament with a member of Northern's platform staff, but he also could offer no suggestion as to what to do. What, of course, he could not say was to get on the train and sort the ticket on the journey as this was in breach of Northern's much-publicised policy of passengers not to get on a train without a ticket, quote (from Northern's website), 'ff you board a Northern train without a ticket or ‘Promise to Pay’ notice at a station where ticket purchasing facilities are available, you may be liable to pay a Penalty Fare. From 23 January 2023, the minimum Penalty Fare is changing from £20 to £100, plus the price of the full single fare applicable for your intended journey. However, if the fine is paid within 21 days, this is reduced to £50 plus the price of the single fare applicable'. All very alarming!
- Totally in breach of Northern's warnings about boarding trains with no ticket, we did so just five minutes before departure.
- I spent some ten minutes downloading Northern's app to my mobile 'phone well into the start of the journey.
- By the time the train had reached Seamer I had managed to purchase two return tickets but was unable to load our two-together discount.
- Throughout the journey and on arrival at Bridlington our tickets were not checked with the guard staying in the rear cab throughout the journey (on our leg at least)
Whilst I am a fan of the railways and champion the fine work that they do when situations such as this occur my faith takes a serious dent and I understand why the general public can often be disillusioned with public transport finding it an anathema.
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