The train that we almost missed from Northampton due to a total lack of communication by London Northwestern staff. 350377 and 350260 depart from Rugby working the 11.55 Northampton to Birmingham New Street service that we managed to catch by the skin of our teeth! However, any hopes of carrying on from here as planned were dashed when we were directed to a very crowded bus at the station entrance. We were not happy doing this as the bus was far too crowded with no social distancing in place. We requested alternative train tickets via Birmingham New Street. This was duly arranged but the total lack of communication by London Northwestern staff both here at Rugby and previously at Northampton was simply appalling for what appeared to be planned engineering reasons rather than a more unplanned crisis. Had it not been for my knowledge of the working of the railways we would have been put in an even worse situation; this should not have been the case.
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